Refund Policy

No returns, store credit only. Our Exchange Policy is you may return any clothing item as long as they still have our tags and look to be in brand new condition within 14 days. NO TAGS-NO EXCHANGE. Twisted Charm management may refuse the exchange if they see fit. Exchanged items must be free of cigarette smoke and pet hair. Items will not be eligible for exchanges past 14 days. 

Exchanges are welcome for another size, or other item equal/lesser value. If you order clothing online and you need to exchange a size, please mail your item back to our store and either leave a note with your size, call the store, or email us to guarantee we save the size you need for you. YOU will be responsible for your return shipping costs back to us. If you are exchanging an item via mail, you will be responsible for return shipping costs along with your exchanged items shipping cost back to you. We always recommend shipping products via USPS Priority Shipping with tracking to be sure it makes it back to us. We will only issue the exchange once the returned product is in our hands. ALL SALE ITEMS ARE FINAL SALE NO RETURNS PERIOD.